Our Policy

Try It In Your Home For 7 Days!

You may elect to return any new massage chair purchased from us in the original packaging within 7 days of receipt to us for a refund of the total purchase price less freight.  You are responsible to pay the return freight with our carrier. Prior written return authorization is required.  7 day in-home trial only applies to brand new massage chairs that we ship, not to customer pick-ups & not to chairs bought for resale purposes or any chairs sold at a discount from the published selling price on this website.  7 day in-home trial does not apply to a user not fitting in the chair or because of color. Any returned chair must be in good condition and working order with no damage and be complete in its original cartons and original packaging at the time of the return request. We cannot ship any chairs without the original cartons and packaging and therefore cannot accept any return without the original cartons and packaging. It is the sole responsibility of the customer to keep the original cartons and packaging. We require that you have watched our training videos for proper understanding and training on how to use the chair. Failure to watch the training videos will void any return request. At the time of a return request, which must be within 7 days after receipt, we require receiving picture files via email of the chair assembled from all 4 sides as well as pictures of the original cartons and packaging and also at that time receive picture files via email of the chair properly packaged up in all the original cartons on a suitable pallet after which we will issue an RMA along with return BOL and return shipping labels. After receipt and inspection, we will issue a refund.

Limited Warranty

Medicalmarvelmassagechairs.com warrants any new massage chair to be free of defects in workmanship and materials under normal use & conditions FOR A PERIOD OF 5 YEARS ON THE FRAME/STRUCTURE FROM THE DATE OF ORIGINAL PURCHASE & 3 YEARS ON PARTS AS PART OF THE STANDARD WARRANTY. OFFICE CHAIR & FOOT MASSAGER HAVE A WARRANTY OF 1 YEAR. THE WARRANTY YOU HAVE CHOSEN IS INDICATED ON YOUR ORDER ACKNOWLEDGEMENT. Medicalmarvelmassagechairs.com is the exclusive factory authorized sales representative in both the U.S. & Canada.

In-home labor warranty does not cover maintenance items, such as replacing a fuse, lubricating the chair, or replacement of an appearance item or fabric liner, etc. Medicalmarvelmassagechairs.com is liable to send the needed replacement parts under warranty. The steel/metal frame has a 10 year warranty against defects. Appearance items & fabric liners are covered against defects when delivered.

What Is Covered

Except as provided below, this Limited Warranty covers all defects in materials and workmanship. The Limited Warranty is void if the Product is:

• Damaged through improper usage, negligence, misuse, abuse, transportation damage, acts of nature, or accident (including failure to follow the instructions supplied with the Product). Leaving the chair's power switch on 24/7 is considered abuse.
• Used in outdoor environment.

This warranty is extended only to the original purchaser and terminated upon transfer of ownership. This warranty shall not apply to any claims arising from the misuse, neglect, accident, abuse, improper installation, including but not limited to exposure to fire or to excessive heat, and other hazards of nature. Under any circumstances the seller will not be responsible for any injury to any person. This product is not intended to cure any physical problem of any nature.

How To Obtain Warranty Services & Parts

In order to enforce the rights of this Limited Warranty, the buyer must follow these procedures:

• If a problem occurs, the buyer must e-mail Medicalmarvelmassagechairs.com with information and the nature of the problem, and to obtain technical support or inspection instructions.
• The buyer must include in the e-mail the original purchaser's name, date of purchase, original shipping address, daytime telephone number, chair model & serial number and a detailed description of the problem with pictures and or video. In the event the buyer has an overdue outstanding unpaid balance we have the right to refuse warranty service until we are paid in full and current. In the event we decide to replace a chair, it must first be paid for and after receiving back the original chair complete in the original packaging in good condition & as agreed, we will issue credit back for it to the credit card used, unless there was a significant misrepresentation on the part of the buyer regarding the condition and ability to repair the chair's problem, such as insisting that a chair cannot be repaired, when in fact it can easily be serviced and did not require being replaced, or if the buyer agreed to do something as an inducement for us to agree to the replacement chair but the buyer failed to do what they agreed to do. We are not responsible for any misdiagnosis by a technician or us.

THIS LIMITED WARRANTY IS AVAILABLE ONLY TO THE ORIGINAL PURCHASER OF THE PRODUCT AND IS VALID WORLDWIDE.

MEDICALMARVELMASSAGECHAIRS.COM'S LIABILITY IS LIMITED TO THE PROVISIONS OF THE REPLACEMENT PARTS, AND SHALL NOT INCLUDE ANY LIABILITY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND. THE SELLER'S LIABILITY IS LIMITED TO MAKING ITS BEST EFFORTS TO PROVIDE THE REPLACEMENT PARTS AND SHALL NOT INCLUDE ANY LIABILITY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND.

THIS WARRANTY IS EXPRESSLY MADE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED.

If you have any questions regarding this Limited Warranty or the operation of the Product, you may e-mail or write us at the address below.

Any approved return must be returned to the address below

Medicalmarvelmassagechairs.com

72 Drinkwater Rd.

Exeter, NH 03833

info@medicalmarvelmassagechairs.com

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Specifications, prices, terms and conditions are subject to change without notice.